PRIVACY DECLARATION

Hikaya, located at Alexanderstraat 4, 2514 JL, The Hague, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
https://hikaya.com/
Alexanderstraat 4, 2514 JL, The Hague
085 200 6395
Hikaya's Data Protection Officer can be reached via info@hikaya.com

Personal data that we process
Hikaya processes your personal data because you use our services and/or because you provide this information to us yourself.

Below you will find an overview of the personal data we process:
- First and last name
- Date of birth
- Address data
- Phone number
- E-mail address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Location data
- Information about your activities on our website
- Data about your surfing behavior across different websites (for example because this company is part of an advertising network)
- Internet browser and device type


Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors under the age of 16. Unless they have parental or guardian consent. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at info@hikaya.com and we will delete this information.


For what purpose and on what basis do we process personal data
Hikaya processes your personal data for the following purposes:
- Handling your payment
- Sending our newsletter and/or advertising brochure
- To be able to call or e-mail you if this is necessary to carry out our services
- To inform you about changes to our services and products
- To offer you the possibility to create an account
- To deliver goods and services to you
- Hikaya analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.
- Hikaya follows your surfing behavior on various websites with which we tailor our products and services to your needs.
- Hikaya also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.


Automated decision making
Hikaya takes #responsibility decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, an employee of Hikaya). Hikaya uses the following computer programs or systems:

How long we keep personal data

Hikaya does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

2 years.


Sharing personal data with third parties

Hikaya does not sell your information to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Hikaya remains responsible for these processing operations.


Cookies, or similar techniques, that we use
Hikaya uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Hikaya uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements.

On your first visit to our website, we have already informed you about these cookies and we have asked for your permission to place them.

You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.

For an explanation, see: https://veiliginternetten.nl/themes/positie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/


View, modify or delete data
You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization mentioned by you.

If you want to make use of your right to object and/or right to data portability or if you have other questions/comments about data processing, please send a specified request to info@hikaya.com.

To ensure that the request for inspection has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. Hikaya will respond to your request as soon as possible, but in any case within four weeks.

Hikaya would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons


How we secure personal data
Hikaya takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@hikaya.com